Return Policy
Last updated: 2026-09-10
This Return Policy applies to all purchases made through adultwholesale.com (the "Site"), operated by DIRECT DISTRIBUTIONS ENTERPRISES, INC and FLESHDRIVE, Inc. d/b/a Adultwholesale.com ("Adultwholesale," "we," "us," or "our"). Please read this Policy before placing an order. By completing a purchase, you acknowledge and agree to the terms below.
1. All Sales Are Final
Due to the intimate and personal nature of the products we sell, we do not accept returns, exchanges, or refunds for any reason, including but not limited to change of mind, incorrect selection (size, color, style), or dissatisfaction with the product. This policy exists for hygiene, health, and safety reasons and applies to all orders regardless of order value, product category, or payment method used.
We encourage you to carefully review product descriptions, specifications, and sizing information before completing your purchase. If you have questions about a product prior to ordering, contact us using the information in Section 5 — our team is happy to help you choose the right item.
2. Defective or Damaged Items — Replacement Policy
While we do not accept returns, we stand behind the quality of what we sell. If an item arrives defective, damaged in transit, or materially different from what you ordered (e.g., wrong item shipped), we will send a replacement of the same item at no additional cost, subject to the conditions below.
To request a replacement:
- Contact us within 7 calendar days of delivery at customerservice@adultwholesale.com with your order number.
- Provide photo or video evidence of the defect, damage, or incorrect item, showing the product and, where applicable, the shipping label/packaging.
- Do not discard the original packaging until your claim has been reviewed, as we may request additional documentation.
Once we confirm the issue, we will ship a replacement of the same product at no cost to you. If the item is no longer in stock, we will offer store credit or a replacement of comparable value, at your choice.
What qualifies as "defective":
- The product does not function as described
- The product arrived broken, torn, or otherwise physically damaged
- The product materially differs from its listing (wrong item, wrong size sent in error)
What does not qualify:
- Normal wear and tear
- Damage caused by misuse, improper cleaning, or failure to follow included care instructions
- Minor cosmetic variations in packaging that do not affect the product itself
- Claims submitted after the 7-day window without prior notice to us of a shipping delay or delivery issue
3. Order Errors and Non-Delivery
If your order does not arrive, arrives incomplete, or you believe there was an error in processing (e.g., duplicate charge), contact us within 14 days of the expected delivery date so we can investigate with the carrier and resolve the issue — including reshipment where appropriate. This is separate from the defective-item process above and is not affected by the no-returns policy.
4. How Replacement Requests Are Reviewed
We review each claim in good faith based on the evidence provided. We reserve the right to request additional information, deny claims that do not meet the criteria above, or limit replacements in cases of suspected abuse of this policy (for example, repeated claims inconsistent with normal defect rates). Approved replacements are typically shipped within 7 business days of approval, using standard shipping unless otherwise agreed.
5. Contact Us
To report a defective or damaged item, or with questions about this Policy, contact:
Adultwholesale.com 7 Mayflower Place, Floral Park, NY 11001, USA Email: customerservice@adultwholesale.com
6. Changes to This Policy
We may update this Return Policy from time to time. The version in effect at the time you place your order will govern that order. Material changes will be posted on the Site with an updated "Last updated" date.
